Service Advisor Seremban
Minsoon Credit Corpn. (M) Sdn Bhd
Position : Service Advisor
Salary : RM1,500.0 – RM4,000.0 Per Month
Location : Seremban, Negeri Sembilan
Education : Diploma
Job Category : Automobile / Automotive
- Meet and greet service customers promptly in a professional and courteous manner.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Assist all customers (retail and shop) in selecting suggested service in a friendly, professional, and efficient manner
- Utilize walk around process to increase customer awareness of vehicle condition and build rapport
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost- estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
- Maintain value, quality, and integrity
- Automotive/business diploma or a related field, or equivalent experience
- Automotive workshop process and product knowledge
- Ability to negotiate and sell
- Ability to communicate technical information in a simple manner
- Ability to demonstrate empathy and respond to others
- Strong organizational and prioritization skills with the ability to multitask
- Excellent problem solving and conflict resolution skills
- Great attitude with high-energy personality.Strong desire to help people Outstanding communication skills in both verbal and written.
- The ability to effectively respond to and meet the needs of a diverse client base
- Excellent communication and customer service skills.
- Professional appearance and work ethic.
- Strong desire to help people
- Self-motivated, goal oriented, and ability to work within a fast paced environment
- Valid driver’s license
- Annual Leave
- Medical Leave
- Medical benefits
- Workshop Sales Incentive