Service Advisor Seremban - Viral.my    

Service Advisor Seremban

Minsoon Credit Corpn. (M) Sdn Bhd


Position : Service Advisor
Salary : RM1,500.0 – RM4,000.0 Per Month
Location : Seremban, Negeri Sembilan
Education : Diploma
Job Category : Automobile / Automotive


Job Responsibility

  • Meet and greet service customers promptly in a professional and courteous manner.
  • Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
  • Assist all customers (retail and shop) in selecting suggested service in a friendly, professional, and efficient manner
  • Utilize walk around process to increase customer awareness of vehicle condition and build rapport
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-   estimate, promised time of delivery or recommended services.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the   customer.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
  • Maintain value, quality, and integrity

Job Requirements

  • Automotive/business diploma or a related field, or equivalent experience
  • Automotive workshop process and product knowledge
  • Ability to negotiate and sell
  • Ability to communicate technical information in a simple manner
  • Ability to demonstrate empathy and respond to others
  • Strong organizational and prioritization skills with the ability to multitask
  • Excellent problem solving and conflict resolution skills
  • Great attitude with high-energy personality.Strong desire to help people Outstanding communication skills in both verbal and written.
  • The ability to effectively respond to and meet the needs of a diverse client base
  • Excellent communication and customer service skills.
  • Professional appearance and work ethic.
  • Strong desire to help people
  • Self-motivated, goal oriented, and ability to work within a fast paced environment
  • Valid driver’s license

Job Benifits

  • Annual Leave
  • Medical Leave
  • Medical benefits
  • Training
  • EPF
  • SOCSO
  • Workshop Sales Incentive

Apply Now !!