Customer Service Executive Puchong - Viral.my    

Customer Service Executive Puchong

Company Confidential


Position : Customer Service Executive
Salary : RM1,800.0 – RM2,150.0 Per Month
Location : Puchong, Selangor
Education : Secondary/SPM/’O’ Level
Job Category : Customer Service / Helpdesk


Job Responsibility

  • Resolve customer complaints via phone, email, mail or social media.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Job Requirements

  • Candidate must possess at least Higher Secondary/STPM/”A” Level/Pre-U in any field.
  • Language required : English, Bahasa Malaysia
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Preferably Entry Level specialized in Customer Service or equivalent.
  • Able to work on shift hours

Job Benifits

  • Attactive Salary
  • EPF
  • SOCSO

Apply Now !!