Customer Service Executive Puchong
Position : Customer Service Executive
Salary : RM1,800.0 – RM2,150.0 Per Month
Location : Puchong, Selangor
Education : Secondary/SPM/’O’ Level
Job Category : Customer Service / Helpdesk
- Resolve customer complaints via phone, email, mail or social media.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide accurate, valid and complete information by using the right methods/tools.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Candidate must possess at least Higher Secondary/STPM/”A” Level/Pre-U in any field.
- Language required : English, Bahasa Malaysia
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Preferably Entry Level specialized in Customer Service or equivalent.
- Able to work on shift hours
- Attactive Salary